Return, Shipping and Cancellation Policy
U.S and P.R return policy:
We are sorry to hear that something went wrong with your order. But don't worry, we are here to help!
LAVET MOR offers a 7 day 100% satisfaction guaranty for our products. If for any reason, you are unsatisfied with your purchase you may request a return. While we do not issue refunds, we are happy to accept your return for store credit (does not expire) or help you process an exchange. We cannot guarantee the availability of items. Final sale items (not regular priced items, sales, discount codes, flash sales) cannot be returned for exchanges or store credit. To request a return please contact our customer care LAVETMOR@GMAIL.COM
*Returns will be issued as store credit, no money returns, STORE CREDIT. No exceptions.
Please note that we will only accept returns with the following conditions:
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Returns must be received unwashed, unworn, and with tags attached.
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If we do not get your return within 15 days of return approval said return will not be accepted and your package will be rejected upon arrival.
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Swimwear, white clothing, accessories, and sale items are FINAL SALE and not returnable
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A 10% restocking fee will be assessed after a 5th return. You will receive your store credit minus the fees.
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When returning an item, please send back the entire outfit, including hot pants, both pieces when it's a set, and belts when included otherwise your return will not be accepted.
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We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers on our website
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Please note that we reserve the right to refuse returns if we believe a customer is returning excessively
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All tags, including Melas Clothing Co tags, must be attached with our original tagging method.
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Please allow up to 5 days after we receive the merchandise to process your store credit
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In case of an exchange, we will not send items without first receiving your return, nor we will provide store credits before the merchandise arrives at us
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All returns must meet these requirements to be effective
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We reserve the right to refuse unreasonable returns
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All unapproved returns will be sent back to the customer.
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Shipping fees are not refundable. The customer is responsible for shipping fees to send the order back. All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected.
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Damages must be reported within the same day of receiving merchandise or can’t be returned.
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A $10.00 restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.
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If your order was free shipping ($100+ or more) but the item is sent back to us due to an undeliverable address, the shipping charges will be deducted from your store credit.
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We reserve the right to refuse returns that do not meet our requirements
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RETURNS PROCESSING TIME Please allow 3-5 business days after we receive your package to process your online credit. You will be notified via email when your return is processed and your online credit is issued.
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HOW DO I MAKE A RETURN?
Please contact LAVETMOR@GMAIL.COMā for more information.
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CAN I SEND BACK ITEMS FROM DIFFERENT ORDERS? Yes! Multiple orders can be a return on the same package, please include the corresponding order numbers for each item inside the package. We encourage our customers to print out the invoice for each order online and to include each form inside the return package.
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LOST OR STOLEN PACKAGE:
We ship via USPS, UPS, FED EX, AND DHL for international orders, which all provide secure, easy, and trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. Once the carrier has a hold of the package we cannot be responsible for delivered items that have been lost or stolen. We ship through the USPS, which provides safe, easy, and traceable shipping methods. If your package is lost in transit, we will do our best to help you. Once we deliver the package to the transport company, we can not be responsible for delays in the logistics of delivering your package. Remember to take into account holidays and non-working weekends for the USPS and the already mention transport companies.
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CANCELLATION: We do not accept cancellations once your order has been placed.